Support Policy
Providing a professional and enjoyable experience for our customers and their customers is core to how we operate, in order to deliver on our commitments we provide support options to tailored to business need.
Contact us for more help by creating a technical support ticket
You can also check on the current status of our platform at: https://status.bossinsights.com/
Our support options:
Essential | Pilot (Business / Enterprise) | Business | Enterprise | |
|---|---|---|---|---|
For organizations with less critical needs | For organizations engaging in limited scale trials of our software. | For organizations relying on our software for core lines of business. | For organizations relying on our software for mission critical business functions and have a need for increased support. | |
System Status Monitoring | ||||
Specialist Technical Support | Email support | |||
Case Severity / Response times | General guidance: System impaired: Production system impaired: Production system down: | General guidance: System impaired: | General guidance: System impaired: Production system impaired: Production system down: | General guidance: System impaired: Production system impaired: Production system down: |
Technical Account Management | Shared email support | Dedicated account manager | Dedicated account manager | Dedicated account manager |
Training | 2hrs Setup Training | 2hrs Setup Training (Business) 8hrs Setup Training (Enterprise) | 4hrs Quarterly Training and Staff Onboarding support | 12hrs Quarterly Training and Staff Onboarding support |
Configuration | 4hrs of configuration and feature development per month | 10hrs of configuration and feature development per month |
*Business hours are defined as 8am - 6pm EST