Billing & Payment Information
You can either update your payment information from a link in a billing related email or from with our administration portal.
Looking to pay manually via ACH / Wire? Please contact us
Via the administration portal
You’ll need to login to the administration portal with an account that has admin level access. From there choose Billing
in the side menu.
Assuming you already have an active subscription you will see a button near the top right side of the screen to Manage Subscription and Billing Details
You will then be shown options to update Payment methods as well as see past invoices in Billing History
From the Payment Methods
option you can add and update existing payment methods, either credit card or ACH PAD.
Via a billing email
As part of your signup process you may have provided billing payment information, if not you’ll receive an email asking to update the payment method we have on record that looks like the following:
Step 1: Click on the “Update Payment Method” button in the email
Step 2: Click on “ACH” or “Credit Card” as the payment method on the Add a payment method page
Step 3: Click on the “Pay with GOCARDLESS” button if you selected “ACH”.
GoCardLess is our service vendor for ACH payments, to learn more see https://gocardless.com/
Step 4: Provide ACH Debit information or credit card information
After submitting the page all current and future invoices will be paid using this payment method.