Each business is managed as an ‘account’ on the platform and each account may have one or more users. By default, when a new business account is added, an "admin" user is created. The "admin" is the administrator of the account and has administrator privileges such as account creation, therefore being able to create more users.
For more details on adding and removing accounts please see our developer documentation.
A package is a collection of settings that are applied to created accounts that govern their access to some applications and elements on their platform. For example, one package might contain settings to enable sharing information but turn off some other unrelated features.
For more details on adding and removing packages please see our developer documentation.